Our privacy policy

At Doyles, we want you to feel safe and secure when you shop and interact with us, so our privacy policy explains exactly how any information you may choose to give us about yourself (‘personally identifiable information’ or PII) will be used, stored and processed.

How and when will you collect my personal information?

When you visit, email or telephone our stores, we may ask you for information such as your name, address, telephone number, email address and your credit or debit card details so that we can process any purchase you make. We’ll also collect information if you sign up for our emails, respond to an online survey, enter a competition or prize draw.

How will you keep my personal information safe?

We comply fully with the General Data Protection Regulation (GDPR) 2018. We only work with compliant credit and debit card processing companies to ensure that we are taking every possible precaution to ensure your data is kept safely away from unauthorised access.

How will you use this data?

We use the information we collect from you for a few reasons:

  • to deal with any queries you may have
  • to personalise our service to you
  • to manage promotions, competitions, prize draws, surveys and questionnaires
  • to send you direct mail, emails and texts that keep you up-to-date with new products that we think you might be interested in. If you tell us you don’t want to hear from us – or opt-out of any future marketing communications, to give it its legal terminology – then we promise that we won’t contact you at all. If you want to unsubscribe from our communication at any time then simply click the unsubscribe link at the bottom of your email and follow the instructions, and we will promptly remove you from all correspondence. Or you can email us directly at unsubscribes@doylesclothing.co.uk

Will you pass on my details to third parties?

At Doyles, we totally respect your privacy. We only use reputable third-party services to help us provide a better service for you. We never have and never would sell customer data to other companies or third parties.

Do you use cookies?

Yes, we’d be mad not to, as cookies help us give you the best possible experience. When you visit our site, we’ll send cookies to your computer, tablet, mobile or other device. We may also use cookies in any emails that you receive from us. But rest assured that our cookies don’t store any personal information about you and we only use them to see which bits of our site you visit the most (and which you don’t) so we can keep tweaking and improving our services and tools for you. We may also use trusted third-party services to track this information on our behalf. Most web browsers are set up to automatically accept cookies, but you can choose to turn them off if you’d prefer not to share with us.

How do I get in touch with you?

If you have any more questions about Doyles privacy policy, please do contact us on 01858 433279

This policy is correct as of May 2018. Doyles reserve the right to change this policy at any time.